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This event is for YOU
- 1.Support change and transformation with a focus on your people
- 2.Develop practical solutions for employment branding & talent management
- 3.Upskill as a People and HR leader
- 4.Confidently make the move from EX to CX
Two days of professional development specifically designed to help you grow as a retail people leader. Make your mark and engage top talent in this dynamic and evolving omnichannel retail world.
We’ve designed this event with and for people leaders in retail. As the leaders of the tribe and drivers of your people’s PD, this is the chance for you to connect, learn and be inspired. Our case studies, interactive sessions, roundtables, panels and authentic leadership masterclass have been curated specifically to help you step up as a leader and learn.
Come and say hello to:
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Justine Figo Author, Speaker, HR Mentor Former Human Resource Executive - KFC KFC South Pacific (Yum! Brands)
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Dr. Jason Pallant Associate Professor of Marketing Swinburne University of Technology
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Josh Vernon CEO Earnd
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Corrie Nicholson CEO Thendro
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Shane Hatton Leadership Trainer
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Katherine Rickard People and Culture Manager PETstock
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Denise Mossop Senior Manager Learning Solutions Specsavers
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Stewart Ballard Head of Training & Development ANZ Specsavers
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Rachel McIver People and Culture Director Nando’s Australia
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Sarah Van Helden HR Project Delivery & Engagement Lead Orica
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Matt Rodda Business Transformation Program Manager Baby Bunting
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James Natsis COO / Retail Change and Transformation Advisor Apricot Consulting
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Andrew Farr Partner - Legal PwC
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Olimpia Petzold PhD Candidate in Psychology Université Libre de Bruxelles
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Maria Di Dio People and Development Manager Kookai
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Lenore Harris Group HR Manager Beacon Lighting
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Caroline Zammit Head of People and Culture Blue Illusion
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Lindsay Carroll Deputy CEO and Legal Practice Director NRA
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Rachel Mead Head of Diversity and Inclusion Woolworths
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Stephen Moore Managing Director Moore HR
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Kate Byrdy Group HR Manager Bakers Delight
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Stacey Dowdell Head of People and Culture kikki.K
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Emily Duran Human Resources Director Kaufland
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Christian Bonadio Talent Acquisition Manager | Support Centre & Transformation David Jones
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Sean Sands Associate Professor of Marketing; Co-Director, Customer Experience & Insight (CXI) Research Group Swinburne
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Ashley Stewart Team Lead - Solutions A&NZ LinkedIn
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Rebecca Oakley General Manager – People Officeworks
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Priscilla Santilli People and Culture Partner Catch
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Sambit Das Salvos Workday Project Test and Data Lead The Salvation Army
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Sarah Gale Leadership Development Coach
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Christine Davall Head of Performance, People and Talent Group 7-Eleven
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Nicola Steele Retail Director Krispy Kreme Australia
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Armando Pedruco Head of Retail Accent Group
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Stacy Paoa Director of Stores and Client Experience Sephora
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Fernando Sanchez-Arias Former HR Director - Learning & Development The Home Depot
Other challenges we can solve
Retail trends & the impact on you
Winning the war on talent acquisition
Tech and analytics to inform your people strategy
Culture, change and transformation
Leadership development for retail leaders
Managing an evolving and turbulent industry
Agenda Overview
Tuesday, 8th October 2019
Wednesday, 9th October 2019
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08:00
Registration Opens
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08:50
Opening remarks from the Chair
Shane Hatton
Leadership Trainer -
Retail trends and the Impact on people leaders
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09:00
International keynote | Retail Disrupters - transforming the retail sector with diversity, innovation, and human phygitalization
- Leading the change towards a new era of retail: How to be leaders of the phygital revolution
- Balancing people with profits: How to migrate from human resources to people strategy
- Boosting your innovation and business results: How to increase the cultural and cognitive diversity of your teams
Fernando Sanchez-Arias
Former HR Director - Learning & Development The Home Depot -
09:40
“Solutions from the shop floor” – leading CX starts with your people
- The BEST experience: connecting employees to purpose
- Building culture from the inside out: creating workforce engagement that sticks when no one else is watching
- Plan, train, retain: Simple tools to make development of your shop floor better faster
Justine Figo
Author, Speaker, HR Mentor Former Human Resource Executive - KFC KFC South Pacific (Yum! Brands) -
10:10
“The right people in the right place” – engaging and retaining talent in a New Retail era
- How to improve performance and productivity in an increasingly challenging retail environment
- Getting the right culture and strategy to drive talent management
- Focusing on: Retaining talent in the store manager role – keeping it simple
Armando Pedruco
Head of Retail Accent Group -
10:40
Your journey as a people leader – from manager to director in a competitive retail landscape
- Identifying opportunities for growth and development whilst managing a demanding day job
- Balancing soft skill development with technical expertise as the retail world evolves
- Collaborating across the sector – how can we encourage better mentorship opportunities in the retail environment?
Rachel McIver
People and Culture Director Nando’s Australia Kate Byrdy
Group HR Manager Bakers Delight Stacey Dowdell
Head of People and Culture kikki.K Emily Duran
Human Resources Director Kaufland -
11:10
Morning refreshments
Kate Byrdy
Group HR Manager Bakers Delight Stacey Dowdell
Head of People and Culture kikki.K Emily Duran
Human Resources Director Kaufland -
11:40
From store to CEO: Supporting inclusion and following a passion for people
- ‘Bleeding the business’ – living and breathing culture and supporting an alternative retail culture
- Proactively managing generational change and creating an environment to inspire and increase inclusivity
- How a passion for people manifests in your people and growing yourself as a people leader
Corrie Nicholson
CEO Thendro -
12:05
Delivering on diversity – reaping the benefits of innovation and inclusion
- ‘Applying the business case of diversity to retail and how to truly be effective in your inclusion strategy
- Embracing diversity throughout your entire organisation – how to drive more heterogenous leadership teams
- Delving into the Woolies story – how we did it and the success so far
Rachel Mead
Head of Diversity and Inclusion Woolworths -
12:30
Supporting financial diversity: a key to driving engagement and reducing attrition
- Understanding why employee wellbeing needs to be a critical part of your people strategy and what your analytics can tell you about it
- Supporting financial diversity in your workforce
- Reducing attrition and enhancing attrition through better workforce support
Josh Vernon
CEO Earnd -
12:50
Fireside chat: Taking a plain English approach to compliance
The complex system of workplace laws and modern awards in Australia is wrought with challenges. Join us for an insightful conversation with the Deputy CEO of the National Retail Association, as we discuss her experiences in assisting some of the largest retailers in the country resolve complex compliance issues, and how you can prevent similar issues from arising in your business.
Lindsay Carroll
Deputy CEO and Legal Practice Director NRA -
01:10
Networking luncheon
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Winning the retail war on Talent – Engagement, Employment Branding
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02:10
Roundtable discussions
- Ensuring that you have the right talent and onboarding
- Engaging with your talent – solutions and benchmarking success
- Enabling learning to live in store: A Specsavers perspective
- Delivering great results on a lean budget
Shane Hatton
Leadership Trainer Katherine Rickard
People and Culture Manager PETstock Denise Mossop
Senior Manager Learning Solutions Specsavers Stewart Ballard
Head of Training & Development ANZ Specsavers Christian Bonadio
Talent Acquisition Manager | Support Centre & Transformation David Jones -
02:40
“We’re more than just donuts”: Engaging your people throughout the employee lifecycle
- ‘Building a culture of engagement on a lean budget
- Cultivating hands-on engagement throughout each stage of the employee lifecycle
- Aligning your employees with your vision – why Krispy Kreme is more than donuts
Nicola Steele
Retail Director Krispy Kreme Australia -
03:10
Afternoon refreshments
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03:40
Professionalising the retail sector – why have we got a talent shortage?
- Expert insight: unveiling the perception of retail to future talent and the role of people leaders to change this
- Do we need a retail degree to ensure the right people make it into retail?
- A cross-sector approach to fuel the future pipeline of talent
Dr. Jason Pallant
Associate Professor of Marketing Swinburne University of Technology -
04:10
Leading talent strategy: How effective employment branding drives candidate and employee lifecycles
- Applying a data–led approach to your workforce of the future
- Amplifying your talent strategy to find and attract top tier talent
- Implementing captivating employer brand strategies to drive employee engagement & retention
Ashley Stewart
Team Lead - Solutions A&NZ LinkedIn -
04:40
Closing remarks from the Chair and end of day one
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04:50
Networking drinks
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08:00
Registration opens
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08:50
Opening remarks from the Chair
Caroline Zammit
Head of People and Culture Blue Illusion -
Culture, Change and Transformation in an Omnichannel Retail World
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09:00
Making culture king: Reinvigorating culture to energise the organisation
- Creating a journey of cultural change and how to develop a co-created culture
- Reinventing and measuring culture – hallmarks and assessing success
- Strategies for reconnecting with people with culture, values and purpose
Lenore Harris
Group HR Manager Beacon Lighting -
09:30
Empowering Senior Managers to drive a future fit organisation
- Building future capability for senior & store managers- what they will need to manage a New Retail Environment
- Using culture to enable a change-resilient organisation
- Managing the changing leadership capabilities for all leaders: What they need to develop now for the future
Rebecca Oakley
General Manager – People Officeworks -
10:00
Reflections from a people first leader – engagement and effective leadership
- Positioning yourself as an effective leader – what does good look like for a retail people leader?
- Metrics of success – reflecting on achievement with retention and engagement
- Supporting your development – coaching, mentoring and growing your people leading capacity
Maria Di Dio
People and Development Manager Kookai -
10:30
Morning refreshments
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Digital transformation in people systems
Christine Davall
Head of Performance, People and Talent Group 7-Eleven -
11:00
Transforming your people: Investing in systems for productivity and performance
- Building the business case for new technology and thinking outside the box to show value
- Investing in your legacy as a people leader – developing systems which will path the way to the future of the retail sector
- Enabling your people to perform – how technology can accelerate your employee effectiveness
Christine Davall
Head of Performance, People and Talent Group 7-Eleven -
11:30
Panel: Technology, change and innovation whilst keeping the lights on
- Combating change fatigue throughout the change journey
- Prioritising technology investment to better manage your people – what technology will bring the best outcomes for your people?
- Balancing innovation without compromising on the needs of your employees
- Evaluating change worthy of investment – why it’s not always best to be a follower in the retail world
Sarah Van Helden
HR Project Delivery & Engagement Lead Orica Matt Rodda
Business Transformation Program Manager Baby Bunting James Natsis
COO / Retail Change and Transformation Advisor Apricot Consulting -
12:00
Technology, change and innovation whilst keeping the lights on
- Combating change fatigue throughout the change journey
- Prioritising technology investment to better manage your people – what technology will bring the best outcomes for your people?
- Balancing innovation without compromising on the needs of your employees
- Evaluating change worthy of investment – why it’s not always best to be a follower in the retail world
Sarah Van Helden
HR Project Delivery & Engagement Lead Orica Matt Rodda
Business Transformation Program Manager Baby Bunting James Natsis
COO / Retail Change and Transformation Advisor Apricot Consulting -
12:30
Networking luncheon
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01:30
Interactive: Leaders’ Challenge Clinic
This is your opportunity to cross-pollinate ideas and utilise the power of networking to develop creative solutions with your finance counterparts. Take this opportunity to learn from the leaders in the room and establish some key takeaways to drive your personal and business growth!
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02:00
Leveraging the power of your people in a tech-driven retail world
- Understanding why an unrelenting focus on people is the secret to delivering successful technology projects
- Addressing change and the fear of change with your teams
- Managing change – change management tools to ease the transition in uncertain environments
Matt Rodda
Business Transformation Program Manager Baby Bunting -
02:30
Do more with data: Improving recruitment and retention with HR analytics
- Delving into data – understanding the relevant metrics to improve your workforce
- How to use your data to minimise bias in recruitment
- Case study: Applying data analytics to minimise attrition
Sambit Das
Salvos Workday Project Test and Data Lead The Salvation Army -
03:00
Afternoon refreshments
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03:30
Mini masterclass: Developing authentic leadership and courageous communication
Bringing together delegates from People Leaders in Retail & Finance Leaders in Retail for a hands-on masterclass in how to be an authentic leader and influence real change in a dynamic retail environment.
- Overcoming barriers to authentic leadership
- Bringing ‘you’ to the table – what this means and how authenticity drives change
- Developing your skill in influential communication
- Influencing impactful change
Sarah Gale
Leadership Development Coach -
04:30
End of Conference
Partners
Event Partner
Rest
The Retail Employees Superannuation Trust (Rest) is amongst the largest funds by membership, with around 2 million members, approximately 170k employers, and over $57 billion in funds under management (as of June 2019).
Originally established in 1988 as the super fund for retail industry workers, we are open to all Australians and industries, and as a profit-to-member fund, we put our members first.
Rest as a super fund aims to offer our members low fees and competitive long term performance.
We look after their super so they can enjoy their retirement.
Silver Partner
earnd
Earnd was founded with a passion for empowering people with the tools required to improve their financial wellbeing. Considering that 1 in 2 Australians live paycheck to paycheck and financial stress costs Australian employers 31B annually, we believe there’s an enormous opportunity for employers to better support their people. Our platform holistically addresses financial wellbeing – including tools that enable early access to earned income, automated savings and expert financial education. Our suite of tools allows employees to both build savings and cover unexpected expenses without resorting to debt and predatory loans, all with no changes to an employer’s cashflow or processes.
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