Retail Customer Service Officer – Sydney Metro East, Part Time Opportunities

• Fixed term opportunities, guaranteed 20 hours per week, annual and sick leave entitlements plus 12% superannuation
• Shifts typically 4 – 5  hours in length
• You need to have full availability between Monday to Friday, 8:00am to 6:00pm, Saturdays 8:45am to 12:45pm
• Initial training is full-time Monday – Friday for 4 – 6 weeks

Our retail teams are the face of our business for over one million customers who walk through the doors of over 4,400 Post Offices every day.

Postal Services Officers are members of the teams that work in our Post Offices, offering the full range of Australia Post products and services.  We solve problems, find solutions, help out and pitch in.  We try to find ways to delight our customers and we love that our customers like that too!

For us, an engaging, enjoyable workplace is the foundation for great work. Which is why your attitude and your passion is just as important to us as your experience. We offer an attractive salary and benefits in an equal opportunity workforce. We encourage applications from people of all ages, including indigenous Australians and those with a disability.

These roles are relief roles that will require staff to travel and work at different Post Offices in the Sydney metro area, Post Offices include:

Alexandria, Annandale, Ashfield, Australia Square, Balmain, Bondi Beach, Bondi Junction, Botany, Broadway, Coogee, Darlinghurst, Double Bay, Drummoyne, Five Dock, Glebe, Haymarket, Kensington, Kingsford, Leichhardt, Maroubra, Marrickville, Mascot, Matraville, Newtown, Paddington, Potts Point, Queen Victoria Building, Randwick, Rosebery, Royal Exchange, Rozelle, Strawberry Hills, Surry Hills, Sydney GPO, Sydney South, Woollahra and World Square

The Job:

• Perform customer sales and service transactions
• Maintain a cash advance accurately which includes handling and processing cash, cheques, credit cards and EFTPOS
• Promote and process a broad range of financial agency transactions through Australia Post’s technology systems
• Conduct and process a range of identity services transactions (eg Australian Passport Interviews) to establish applicant’s identity with a high level of accuracy and compliance according to requirements
• Promote product and services through up selling and cross-selling, merchandising and other promotional activities
• Accept mail items for lodgement, with accurate assessment of applicable charges
• Build collaborative relationships with customers, seek to understand the needs of customers
• Prepare outward mail for despatch through correct presentation, review of charging related documents, and cancellation of stamps
• Assist and/or perform administrative duties such as stocktaking and record maintenance
• Appropriate knowledge and awareness of Occupational Health and Safety relevant to the position

 Desired Skills and Experience:

• Must be able to lift up to 16kg
• Be able to stand for the duration of your shift
• Be flexible for additional hours, changing shift times and changing locations
• Be customer focused and be able to work collaboratively with your team to deliver solutions
• Be fast and efficient

Australia Post Group (including Australia Post, StarTrack, Decipha & Securepay) is one of the most trusted brands in Australia. Employing over 30,000 people across our integrated delivery, logistics and e-Commerce network – we love delivering! Through our huge range of services, we help communities stay connected, businesses reach new customers and people stay in touch.

We’re committed to helping our people, customers and communities build a better future.

A career at Australia Post Group can lead down many paths. There are a variety of roles to suit all sorts of skills and you will also have the chance to learn from the best people; everyone, everywhere, every day. For us, an engaging, enjoyable workplace is the foundation for great work which is why your attitude and your passion is just as important to us as your experience.

We offer an attractive salary and benefits in an equal opportunity workforce. We encourage applications from people of all ages, including indigenous Australians and those with a disability.

Don’t delay your application, please apply today.

This job vacancy ad was first published in Seek.