8:50     Opening Remarks

Rob Kinkade, Co-Founder, CX360

9:00    Physical retail isn’t dead

Steve Dennis, President and Founder, Sageberry Consulting, Top 20 LinkedIn Influencer

9:30    Navigating the transformational phase of New Retail in Australia 

Alice Barbery, CEO, Universal Store

10:00  How to Succeed in Marketplaces

Fabio Bertola, Head of Seller Services, Amazon.com.au

10:30  Applying technological innovation to appeal to the New Retail generation

Suzan Kereere, Global Head of Merchant Sales & Acquiring, Visa Inc.

Morning Break

12:00 – 13:00

Design Thinking
Main Stage

Chair: Robert Kinkade, Founder, CX360

  • Stocking your design thinking toolkit
    Justin Williams, Principal, RetailCX Consulting
  • Transforming Retail Omnichannel in Russia: Fashion, Fitness, Food

    Vadim Shiryaev, Partner, Russian Retail Week / Managing Partner, Trout and Partners Russia

Agile Delivery
Stream A

Chair: Jonathan Reeve, Author and GM, Eagle Eye ANZ

  • Retail loyalty in the digital age
    Jonathan Reeve, Author and GM, Eagle Eye ANZ
  • Customer experience for the agile consumer
    John Menagh, Commerce Solution Specialist, Greater Asia, Sitecore

Custom Adoption
Stream B

Chair: Wayne Baskin, CEO, Booktopia

  • eBay: More than just a sales channel
    Kristian Haigh, Senior Director, SMB and Advertising, eBay
  • Best-practice use of influencers and top customers
    Taryn Williams, CEO, therightfit  


14:00 – 15:00

Amazon Marketplace 101 with Britanny Rinker, Marketplace Program Manager

  • Utilising your assets: Data-enabled decision making
    Steve Chapman, CEO and Co-Founder, Shine+
    Nick Lavidge, CEO and Founder, Alley
  • Real-time pricing and promotion
    John Barkle, Head of Marketing, MyDeal
  • SMS to RCS – how will it impact your mobile first strategy?
    Mark Van Zuylekom, General Manager – APAC, Esendex
  • Implementing a program of store transformation
    Vlad, Yakubson, Head of Retail, YD
  • Bridging the gap and expectation between the physical and online experience
    Nicole Papadopoulos, e-Commerce Manager, Lavazza Australia
  • Closing the knowledge gap in the retail sector: why retail needs to become a career path
    Professor Jonathan Elms, The Sir Stephen Tindall Chair in Retail Management, Director, Centre for Advanced Retail Studies (CARS)

Afternoon Break

15:30  Supercharge data with science: Drive innovation through data and analytics

Kshira Saagar, Head of Analytics and Data Science, The Iconic

16:00  Leaders’ panel: Retail in its transformative phase – the future of the retail industry globally

Jody Marshall, Group Product Manager Operations Domain, Walmart
Wayne Baskin, CTO, CEO, Booktopia

Sean Servintne, CEO, MyDeal
Kristian Haigh, Senior Director, SMB and Advertising, eBay

16:30    Closing keynote: From multi-channel to omnichannel to New Retail!

Simon Torring, Director of Omni-channel Innovation, Sephora

17:00    Closing remarks and Networking Drinks

Rocketeers of Retail Melbourne Networker 1
PJ O’Brian’s Pub | 6:30 pm – 9:00 pm

End of Day One

8:45     Opening Remarks
             Andy Powell, Co-Founder and Director, Agile Retailing

9:00   Omni-fulfilment and beyond: Follow Walmart Canada’s Omni-fulfilment journey.
           Jody Marshall, Group Product Manager Operations Domain, Walmart

9:30    Re-imagining “green” packaging: Understanding the environmental impact of e-commerce packaging

 Alan Adams, Sustainability, Retail and Market Director, SealedAir

10:00  Innovating your supply chain strategy to go international

Jack Gance, Chairman, My Chemist Warehouse

10:30   Leaders Panel: Getting a whole of supply chain view: From fulfilment strategy to fulfilment execution

Chair: Andy Powell, Co-Founder and Director, Agile Retailing
Ben Franzi, GM of E-commerce and International, Australia Post

Jack Gance, Chairman, My Chemist Warehouse
Richard Whetton, Head of Fulfilment, Catch.com.au

Morning Break

Engagement Challenge: What top 3 trends are most affecting your fulfilment strategy?

11:30 – 13:00

Pick and Pack
Main Stage

Chair: Andy Powell, Co-Founder and Director, Agile Retailing

  • Do more with less: Enhancing efficiencies and optimising technology in your Supply Chain
    John Bacon, Head of Supply Chain and Merchandise Support, Coles Liquor Group
  • Reengineering your operating model to incorporate click and collect
    Matt Rowse, Digital Business Manager, Supercheap Auto
  • Balancing Bricks and Clicks: The benefits of mastering picking from store
    Dean Salakas, Chief Party Dude, The Party People, Advisory Board Member, Tilly

Last Mile
Stream A

Chair: Rob Kinkade, Co-Founder, CX360

  • Revitalise and Refresh: Optimising your supply chain to gain efficiency
    Tony Villanueva, Supply Chain Director, The Body Shop
  • An alternate perspective: Transformation and Fulfilment at Suncorp
    Chris Fleming, Transformation Manager, Suncorp
  • Same-day delivery: Necessity or a luxury?
    Steve Fanale, CEO and Founder, Drive Yello

Personalised Service
Stream B

Chair: David Bissett, ANZ Consulting Partner, Crimson&Co

  • Building a sustainable supply chain
    Lisa McAuley, CEOGlobal Trade Professionals Alliance
    Molly Harris Olson, CEO, Fairtrade ANZ
    Collins Rex,  Senior Consultant,  Global Trade Professionals Alliance
  • The importance of tracking and traceability in your customer strategy
    Rebecca Smith, Head of Marketing ANZ, Thankyou
  • Personalising the customer experience
    Ben Hare, Director & Chief Operating Officer, Tinyme


14:00 – 15:00

Fulfilment with Amazon (FBA) 101 with Tom McCullagh, FBA Account Manager

  • When to outsource?
    Paul, Waddy, Head of Operations, Showpo
  • A unique supply chain: using progressive principles in ethical supply
    Elisia Gray, Ethical Buyer, LUSH
  • Case Study: The New Digital Frontier
    Michael Davis, Account Director, GS1
  • Catch Up: Innovating the Last Mile
    Richard Whetton, Head of Fulfilment, Catch.com.au
  • Digital Information Supply Chain enables Omnichannel
    Jonathan Moeller, Founder, foryouandyourcustomers
  • Watching automation take off: The rise in the possibility for drones
    Joel Spencer, CEO, Institute for Drone Technology
  • Delivering luxury and delicate items
    Gerry Gerard, CEO, Interflora
  • Responding to customers on the move
    Brendan Gillen, E-commerce Manager, Superdry
  • Emergency: A case study on sensitive delivery from the Australian Red Cross
    Annette Sando, National Supply Chain Manager, Australian Red Cross Blood Service

Afternoon Break

16:00     T2’s transformation: Moving to an international, omnichannel market

Patrick Showyin, Supply Chain Director, T2

16:30  Gaining competitive advantage by optimising Supply Chain Operations

Tina Hu, Supply Chain Director, Goodyear & Dunlop Tyres Australia & New Zealand

17:00    Closing remarks

End of Day Two

8:45     Opening Remarks from the Chair

David Thomas, President, Australia-China SME Association

9:00   Opening Keynote: Exploring the Chinese consumer and market

Dustin Jones, Managing Director, Fung Retailing Group.

9:25   Why should every retailer have a China strategy?

David Thomas, President, Australia-China SME Association

9:50    Beyond the silk road

Kenny Chen, Head of Business & Retail Sales, International Services, Australia Post

10:15   New Retail: A guide to keeping up with the global shift 

Raymond Ma, General Manager, Alibaba Cloud Australia & New Zealand, Alibaba

10:35    Leaders’ Panel: Why China? 
The power of the Chinese consumer in Australia and the rest of the world

Virginia Birrell, CEO, Australia China Business Council
Sam McConnell, Senior Journalist, Director of Content and Insights Power Retail
Gonul Serbest, CEO, Global Victoria
Justin Howden, Group Head, Global Government Affairs and Industry Development, Swisse Wellness

Morning Break

11:30 – 12:30

China & Beyond
Main Stage

  • Case Study:  From Collingwood to Beijing… Swisse’s Success in China
    Justin Howden, Group Head, Global Government Affairs and Industry Development, Swisse Wellness
  • The Elusive Chinese Consumer: What can we learn from China about retail’s future?
    Tina Le, Chief Commercial Officer, Stone Drums; Executive Director, Global Shoppers International

The best of Pick & Pack and Last Mile
Stream A

Chair: Jeremy Meltzer, Founder, i=change

  • Creating a great customer experience with a timely delivery
    Scott Shillinglaw, Operations and Supply Chain, The Nile

  • Panel | Staying relevant in 2019: Earning customer trust with transparency & a purpose beyond product
    Jeremy Meltzer, Founder, i=Change 


13:30 – 15:00

  • Understanding the shift in Chinese physical retail formats
    Catherine Cervasio, Founder, AromaBaby
  • Driving innovation, creativity and sustainability through the Chinese beauty industry
    Lin Lin Jacobs, CEO, China International Beauty Expo
  • Learning from and Navigating International Regulation
    Belinda Hay, Manager TradeStart and e-Commerce, Australian Trade Commission (Austrade)
  • Play beyond targets: Helping your frontline leaders in a transformational phase
    Paul Farina, Team Performance Specialist
  • Ethical fulfilment: Inhouse fulfilment for boutique stores
    Bonnie Murthy, Director, Vegan Wares
  • Building your operating model: Bluescope Steel’s International Supply Chain Operating Model
    Andrew Spence, National Manager Operations and Supply Chain, Bluescope Steel

15:00    Close of conference

End of Conference

11:30      A retail trip around the world: Who is the best of breed globally and domestically?  

Brian Walker, CEO, The Retail Doctor 
Top 100 Global Retail Influencer

12:00     The battle for improved customer service: An eCommerce Fulfilment Global Journey 

Shane Lenton, Chief Information Officer, Cue Clothing


13:30     Fireside Chat | Talent management in a time of disruptive change  

Moderator: Dominique Lamb, CEO, National Retail Association
Cameron Douglas, Executive Director, Videopro
Peta Granger, Director, LUSH Australia
Alice Barbery, CEO, Universal Store

14:00     Panel | Diversity in Leadership: Why this can help you understand culture, trade and regulation

Moderator: Alison Cusack, President, Women’s International Shipping and Trading Association
Brodie Collins, General Manager, Mondiale Freight Services
Rosalyn Gladwin, Principal, Gladwin Legal
Vanessa Rice, State Development Specialist – Marine, NTI Limited

14:30    Optimising the supply chain – why simple isn’t stupid

Carly Cummings, National Network Optimisation Manager, Coca Cola Amatil

15:00    Innovation Session | Co-creation: Creating memorable and impactful retail experiences

Danny Lattouf, Regional Head of Retail, VMLY&R ANZ.

15:30    End of forum & networking