8:45     Opening Remarks

9:00    Physical retail isn’t dead

Steve Dennis, President and Founder, Sageberry Consulting, Top 20 LinkedIn Influencer

9:30    Navigating the transformational phase of New Retail in Australia 

Alice Barbery, CEO, Universal Store

10:00  How to Succeed in Marketplaces

Fabio Bertola, Head of Seller Services, Amazon.com.au

10:30  Applying technological innovation to appeal to the New Retail generation

Suzan Kereere, Global Head of Merchant Sales & Acquiring, Visa Inc.

Morning Break

12:00 – 13:00

Design Thinking
Main Stage

  • Stocking your design thinking toolkit
    Justin Williams, Melbourne Evangelist, Innovation Bay
  • Designing a multi-channel transformation: IKEA’s Journey
    Zachary Horgan, Head of Digital Performance, IKEA 

Agile Delivery
Stream A

  • Retail loyalty in the digital age
    Jonathan Reeve, Author and GM, Eagle Eye ANZ
  • Customer experience for the agile consumer
    Representative from Sitecore

Custom Adoption
Stream B

  • Creating a single customer view 
  • Best-practice use of influencers and top customers
    Taryn Williams, CEO, therightfit  
    + Bonus Q&A with a top model influencer!


14:00 – 15:00

  • Utilising your assets: Data-enabled decision making
    Steve Chapman, CEO and Co-Founder, Shine+
    Nick Lavidge, CEO and Founder, Alley
  • Real-time pricing and promotions
    Sean Senvirtne, CEO and Co-Founder, MyDeal
  • Learning to fail fast
  • Implementing a program of store transformation
    Vlad, Yakubson, Head of Retail, YD
  • Bridging the gap and expectation between physical and online experience
    Nicole Papadopoulos, e-Commerce Sales and Operations Manager, Ted’s Camera Stores
  • Mobile-first strategies
    Paul Waddy, Head of Operations, Showpo 

Afternoon Break

15:30  Supercharge data with science: Drive innovation through data and analytics

Kshira Saagar, Head of Analytics and Data Science, The Iconic

16:00  Leaders’ panel: Retail in its transformative phase – the future of the retail industry globally

Jody Marshall, Group Product Manager Operations Domain, Walmart
Wayne Baskin, CTO, CEO, Booktopia

Sean Servintne, CEO, MyDeal
Kristian Haigh, Senior Director, SMB and Advertising, eBay

16:30    Closing keynote: From multi-channel to omnichannel to New Retail!

Simon Torring, Director of Omni-channel Innovation, Sephora

17:00    Closing remarks and Networking Drinks

End of Day One

8:45     Opening Remarks

9:00   Omni-fulfilment and beyond: Follow Walmart Canada’s Omni-fulfilment journey

Jody Marshall, Group Product Manager Operations Domain, Walmart

9:30    Re-imagining “green” packaging: Understanding the environmental impact of e-commerce packaging

 Alan Adams, Director, Sustainability and Retail Market (ANZJK), SealedAir

10:00  Innovating your supply chain strategy to go international

Jack Gance, Chairman, My Chemist Warehouse

10:30   Leaders Panel: Getting a whole of supply chain view: From fulfilment strategy to fulfilment execution

Ben Franzi, GM of E-commerce and International, Australia Post
Jack Gance, Chairman, My Chemist Warehouse
Richard Whetton, Head of Fulfilment, Catch.com.au
Moderator: Andy Powell, Co-Founder and Director, Agile Retailing

Morning Break

Engagement Challenge: What top 3 trends are most affecting your fulfilment strategy?

11:30 – 13:00

Pick and Pack
Main Stage

  • Do more with less: Enhancing efficiencies and optimising technology in your Supply Chain
    John Bacon, Head of Supply Chain and Merchandise Support, Coles Liquor Group
  • Reengineering your operating model to incorporate click and collect
    Matt Rowse, Digital Business Manager, Supercheap Auto
  • Balancing Bricks and Clicks: The benefits of mastering picking from store
    Dean Salakas, Chief Party Dude, The Party People, Advisory Board Member, Tilly

Last Mile
Stream A

  • Revitalise and Refresh: Optimising your supply chain to gain efficiency
    Tony Villanueva, Supply Chain Director, The Body Shop
  • What can other sectors learn from food delivery?
  • Same-day delivery: Necessity or a luxury?
    Steve Fanale, CEO and Founder, Drive Yello

Personalised Service
Stream B

  • Building a sustainable supply chain
    Lisa McAuley, CEOGlobal Trade Professionals Alliance
  • The importance of tracking and traceability in your customer strategy
    Rebecca Smith, Head of Marketing ANZ, Thankyou
  • Globalising your supply chain: The next steps to reaching your market
    Samir Faragallah, Global Supply Chain Manager, Blackwoods


14:00 – 15:00

  • When to outsource?
  • Best Practice Distribution: Pick, pack, ship
  • End-to-end inventory visibility
  • Catch Up: Innovating the Last Mile
    Richard Whetton, Head of Fulfilment, Catch.com.au

  • Exploring Urban Consolidation Centres
    Representative from NSW Transport
  • Urban Delivery Optimisation Technology 
  • Delivering luxury and delicate items
    Garry Gerard, CEO, Interflora

  • Responding to customers on the move
    Brendan Gillen, Global E-commerce Manager, 2XU
  • Emergency: A case study on sensitive delivery from the Australian Red Cross
    Annette Sando, National Supply Chain Manager, Australian Red Cross Blood Service

Afternoon Break

16:00     T2’s transformation: Moving to an international, omnichannel market

Patrick Showyin, Supply Chain Director, T2

16:30   Global case study: Gaining competitive advantage by optimising warehouse operations 

Amer Hussain, Vice President Integrated Supply Chain, Coca-Cola 

17:00    Closing remarks

End of Day Two

8:45     Opening Remarks from the Chair

David Thomas, President, Australia-China SME Association

9:00   Opening Keynote: Exploring the Chinese consumer and market

Dustin Jones, Managing Director, Fung Retailing Group.

9:25   Why should every retailer have a China strategy?

David Thomas, President, Australia-China SME Association

9:50    Beyond the silk road

Kenny Chen, Head of Business & Retail Sales, International Services, Australia Post

10:15   New Retail: A guide to keeping up with the global shift 

Maggie Zhou (周岚), Managing Director (Australia and New Zealand), Alibaba Group

10:35    Leaders’ Panel: Why China? 
The power of the Chinese consumer in Australia and the rest of the world

Virginia Birrell, CEO, Australia China Business Council
Samir Faragallah, Global Supply Chain Manager, Blackwoods
Gonul Serbest, CEO, Global Victoria

Morning Break

11:30 – 12:30

China & Beyond
Main Stage

  • Learning from and Navigating International Regulation
    Belinda Hay, Manager TradeStart and e-Commerce, Australian Trade Commission (Austrade)
  • The Elusive Chinese Consumer: What can we learn from China about retail’s future?
    Tina Le, Executive Director, Global Connectors

The best of Pick & Pack and Last Mile
Stream A

  • Creating a great customer experience with a timely delivery
    Jethro Marks, CEO, Thenile.com

  • Panel | Staying relevant in 2019: Earning customer trust with transparency & a purpose beyond product
    Jeremy Meltzer, Founder, i=Change 

The next steps in New Retail
Stream B

  • Building a Global Marketplace: The eBay Story
    Kristian Haigh, Senior Director, SMB and Advertising, eBay
  • Closing the knowledge gap in the retail sector: why retail needs to become a career path
    Professor Jonathan Elms, The Sir Stephen Tindall Chair in Retail Management, Director, Centre for Advanced Retail Studies (CARS)


13:30 – 15:00

  • Understanding the shift in Chinese physical retail formats
    Catherine Cervasio, Founder, AromaBaby
  • Case Study: Driving your launch into China
    Dean Taylor, CEO, Dawine
  • Understanding the strengths and weaknesses of the different marketplace models
  • Watching automation take off: The rise in the possibility for drones
    Joel Spencer, CEO, Institute for Drone Technology

  • Case Study: The New Digital Frontier
  • Building your operating model: Bluescope Steel’s International Supply Chain Operating Model
    Andrew Spence, National Manager Operations and Supply Chain, Bluescope Steel
  • Young Leaders in Retail: Lightning Talks 
  • How to put the customer at the heart of your retail transformation
  • Leaders’ Panel: Emerging disruptors 

15:00     Networking drinks and close

End of Conference

11:30      A retail trip around the world: Who is the best of breed globally and domestically?  

Brian Walker, CEO, The Retail Doctor 
Top 100 Global Retail Influencer

12:00     The battle for improved customer service: An eCommerce Fulfilment Global Journey 

Shane Lenton, Chief Information Officer, Cue Clothing


13:30     Fireside Chat | Talent management in a time of disruptive change  

Moderator: Dominique Lamb, CEO, National Retail Association

14:00     Panel | Diversity in Leadership: Why this can help you understand culture, trade and regulation

Moderator: Alison Cusack, President, Women’s International Shipping and Trading Association 

14:30    Optimising the supply chain – why simple isn’t stupid

Carly Cummings, National Network Optimisation Manager, Coca Cola Amatil

15:00    Innovation Session | Co-creation: Creating memorable and impactful retail experiences

Danny Lattouf, Regional Head of Retail, VMLY&R ANZ.

15:30    End of forum & networking

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