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Karl Hefner author

Karl Helfner Karl has spent the last 20 years of his life trying to change the way that the world delivers customer experience. He is a writer, father, children’s charity fundraiser, and a seemingly year round ice hockey dad. He has worked in just about every role in the tech industry in places from Tokyo to Bozeman. We all have a CX meter that runs 24/7, Karl however is fortunate enough to be cognizant of his and somehow finds the time to write his thoughts down now and again.