With over 35 years’ industry experience, Roger Simpson is recognised as Australia’s #1 Authority on customer ROI in the retail industry and as a global expert on staff coaching, customer service and selling skills. He is the author of the book “The Ultimate Retail Sales Experience”.
His company, The Retail Solution, has delivered training and coaching programs to retail clients in nearly 30 countries around the world, with most experiencing sales increases well in excess of 100%. The success of these powerful and dynamic programs is due to the focus on increasing the productivity of people which grows sales and increases service levels long term.
A key outcome of all The Retail Solution’s training and consulting is providing clients with the ability to implement the learning points immediately upon return to their workplace and keep it going into the future. This drives immediate and long term results.
The Retail Solution’s clients are spread across the retail specter and include, 7 - Eleven, Adairs, Baby Bunting, Beechworth Bakery, Bedshed, BP, Capital Chemists, Cibo Espresso, Coco Republic, Donut King, Equiem, Ferguson Plarre, HBF Friednlies Pharmacies, Homewares Group, House and Robin’s Kitchens, Hunter Douglas (Luxaflex Blinds), Jo Mercer Shoes, Just Cuts, Kathmandu, Michel’s Patisserie, My House, Ritchies IGA Supermarkets & Liquor, Shell, Ted’s Cameras, Terry White Chemmart, The Just Group, Total Tools.
Roger and his team are passionate about creating great customer service and a triple win for retailers, staff and customers.