“To achieve consistently terrific customer service, you must hire wonderful people who believe in your company’s goals, habitually do better than the norm and who will love their jobs. ”
~ Richard Branson
The world of retail is changing – this is nothing new. Retail’s people leaders are in a challenging crossroads with an imperative to upskill their people to keep up with trends in customer experience, new technology and innovative ways of working.
People Leaders in Retail, co-located with Finance Leaders in Retail brings these challenges to the forefront of discussion. The first event in Australia of its kind, people leaders from across the country will come together to cross-pollinate ideas and get the ‘aha’ moment to transform their people strategy and unleash the power of your employees.
The two-day event features hands-on case studies, interactive challenge clinics and networking opportunities, our exclusive retail leaders’ masterclass and engaging panel discussions from top leaders.
We’ll answer questions like:
|9.00||Opening remarks from the Chair Paul Morley, Head of HR and Training, Sushi Sushi|
|Retail trends and the impact on people leaders|
|9.10||Icebreaker Challenge Clinic Our Icebreaker challenge clinic is a curated networking experience designed to help you make the most of your event experience over the next two days. With a room of high-level people leaders – we invite you to set your challenge and learn from this opportunity.|
|9.30||International keynote: Retail Disrupters - Transforming the retail sector with diversity, innovation, and human phygitalization
|10.00|| “Solutions from the shop floor” – leading CX starts with your people
|10.30||Panel: Your journey as a people leader – from manager to director in a competitive retail landscape
|11.40||‘The right people in the right place’ – Engaging and retaining talent in a New Retail era
|12.10||Delivering on diversity – reaping the benefits of innovation and inclusion
|12.40||Fireside chat: Compliance, technology and the future skills for retail Our fireside chat with the Deputy CEO of the NRA delves into the top issues you need to be across as an employer and people leader in the retail space. This interview will cover a broad range of hot and topical challenges including the future of work, managing performance, investigating technology and compliance issues to avoid. Lindsay Carroll, Deputy CEO and Legal Practice Director, National Retail Association|
|Winning the retail war on talent – engagement, employment branding|
|2.50||‘We’re more than just donuts’: Engaging your people throughout the employee lifecycle
|3.50||Professionalising the retail sector – why have we got a talent shortage?
|4.20||Leading talent strategy: How effective employment branding drives candidate and employee lifecycles
|5.00||Closing remarks from the chair|
|8.50||Opening remarks from the Chair Caroline Zammit, Head of People and Culture, Blue Illusion|
|Culture, change and transformation in an omnichannel retail world|
|9.00||Making culture king: Reinvigorating culture to energise the organisation
|9.30||Empowering senior managers in a change-driven organisation
|10.00||Reflections from a people first leader – Engagement and effective leadership
|Digital transformation in people systems|
|11.00||Transforming your people: Investing in systems for productivity and performance
|11.30||Discussion point: Executing effective change across your entire retail business
|12.00||Panel: Technology, change and innovation whilst keeping the lights on
|1.40||Expert insight: How to ameliorate EQ in yourself & your retail leaders
|2.00||Quickfire case studies: Technology in practice
|2.40||Do more with data: Improving recruitment and retention with HR analytics
|3.40||Mini Masterclass: Developing authentic leadership and courageous communication
Bringing together delegates from People Leaders in Retail & Finance Leaders in Retail for a hands-on masterclass in how to be an authentic leader and influence real change in a dynamic retail environment.
|4.40||End of conference|