Day 1 of New Retail ’19 started with a long queue to the registration booth, as more delegates registered on-site. The venue at Melbourne Convention and Exhibition Centre was packed, with some streams at standing ...
Retail is changing and because of this, retailers must know what customers want. Technologies are transforming Australian businesses of all shapes and sizes. As a result, this blurs the ‘real’ and virtual world. That much ...
E-commerce is getting to be quite a crowded space across Asia-Pacific. It’s identified in a UN ESCAP report as the fastest growing region in the global e-commerce marketplace, contributing 4.5 percent of the overall GDP. ...
Stories of fantastic customer service never fail to make us smile. Why? Maybe they’re a reminder that brands and outstanding customer service professionals do genuinely care about their customers. From companies that exceed expectations to ...
Did you know the typical business loses up to 15 percent of their customers each year? Naturally, there’s a pressing need to acquiring new customers to replace the ones that ‘leak’ out. This is a ...
Customers are more informed than ever, with seemingly infinite alternatives, channels and touchpoints. If they’re willing and ready to buy, you’re expected to show up right in front of them, offering exactly what they want, ...
Customers are smart- a lot smarter than they are often given credit for. These days customers have access to more information than ever before and can source this information from multiple devices at the drop ...
Here’s where retailers can learn more about making payments secure – benefitting both consumers and businesses. With technology moving at such a rapid pace, it’s hard to remember a time where we couldn’t just tap, click ...
Sustainability is the hottest buzz word nowadays across all industries. The need for environmentally sustainable and socially responsible practices has increased over the years due to a collective desire of people to combat climate change, ...
You may have seen in most recent news that David Jones is collaborating with Disney to create five Disney themed neighbourhoods in their Elizabeth Street store. As a Disney fan, I’m certainly very excited about ...
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