New Retail ’19 Day 1 Highlights
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Day 1 of New Retail ’19 started with a long queue to the registration booth, as more delegates registered on-site. The venue at Melbourne Convention and Exhibition Centre was packed, with some streams at standing room only. It was a day filled with not-to-be-missed learning, and retailers got the chance to network with solution providers at the exhibition.
The opening of Digitisation: In-store and Online was lead by Robert Kinkade, Co-Founder of CX360, followed by a talk on physical retail by Steve Dennis. Alice Barbery of Universal Store presented on stage the transformation phase of New Retail in Australia. This was followed by Fabio Bertola’s talk on How to Succeed in Marketplaces, with his insights as the Head of Seller Services at Amazon Australia.
Suzan Kereere, Global Head of Merchant Sales & Acquiring of Visa, also gave a talk on Applying technological innovation to appeal to the New Retail generation.
Brittany Rinker, Marketplace Program Manager of Amazon, also conducted a workshop on Amazon Marketplace 101.
There were three streams on this jampacked summit – with a Main Stage theme on Design Thinking, Stream A on Agile Delivery, and Stream B on Custom Adoption. The following are our esteemed speakers with their topics on each session.
MAIN STAGE: Design Thinking
CHAIR: Robert Kinkade, Co-Founder, CX360
- Stocking your design thinking toolkit by Justin Williams, Principal, RetailCX Consulting
- Transforming Retail Omnichannel in Russia: Fashion, Fitness, Food by Vadim Shiryaev, Partner, Russian Retail Week / Managing Partner, Trout and Partners Russia
- Utilising your assets: Data-enabled decision making by Steve Chapman, CEO and Co-Founder, Shine+ and Nick Lavidge, CEO and Founder, Alley
- Real-time pricing and promotion by John Barkle, Head of Marketing, MyDeal
STREAM A: Agile Delivery
CHAIR: Jonathan Reeve, Author and General Manager of Eagle Eye ANZ
- Retail loyalty in the digital age by Jonathan Reeve, Author and GM, Eagle Eye ANZ
- Customer experience for the agile consumer by John Menagh, Commerce Solution Specialist, Greater Asia, Sitecore
- SMS to RCS – how will it impact your mobile first strategy? by Mark Van Zuylekom, General Manager – APAC, Esendex
- Implementing a program of store transformation by Vlad, Yakubson, Head of Retail, YD
- eBay: More than just a sales channel by Kristian Haigh, Senior Director, SMB and Advertising, eBay
- Best-practice use of influencers and top customers by Taryn Williams, CEO, therightfit
- Bridging the gap and expectation between the physical and online experience by Nicole Papadopoulos, e-Commerce Manager, Lavazza Australia
- Closing the knowledge gap in the retail sector: why retail needs to become a career path by Professor Jonathan Elms, The Sir Stephen Tindall Chair in Retail Management, Director, Centre for Advanced Retail Studies (CARS)
STREAM B: Custom Adoption
CHAIR: Wayne Baskin, CEO of Booktopia
- eBay: More than just a sales channel by Kristian Haigh, Senior Director, SMB and Advertising, eBay
- Best-practice use of influencers and top customers by Taryn Williams, CEO, fit
- Bridging the gap and expectation between the physical and online experience by Nicole Papadopoulos, e-Commerce Manager, Lavazza Australia
- Closing the knowledge gap in the retail sector: why retail needs to become a career path by Professor Jonathan Elms, The Sir Stephen Tindall Chair in Retail Management, Director, Centre for Advanced Retail Studies (CARS)
Following the afternoon break, there was a discussion on driving innovation through data and analytics by Kshira Saagar, Head of Analytics and Data Science of The Iconic. A leader’s panel was also held at the mainstage, which were lead by Jody Marshall (Walmart), Wayne Baskin (Booktopia), John Barkle (MyDeal) and Kristian Haigh (ebay).
Simon Torring, Director of Omni-Channel Innovation of Sephora, lead the closing keynote for the Digitisation summit.
Check out exclusive interviews from some of the speakers at our FB Live Videos Feed.
Here’s the scoop about Days 2 and 3 of New Retail ’19
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