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Read the first part of How to Make An Intelligent Chatbot here. WHAT DO YOU WANT THE CHATBOT TO DO? Infusing the intelligent quotient into your chatbot also depends on what you want your chatbot ...
One of the highlights of February will most definitely be David Thomas’ keynote at New Retail ’19. As a highly acclaimed China Expert, BRIC Specialist, and President of the Australia China SME Association, his keynotes are ...
Being a Leader of Leaders is a massive privilege to directly impact and build the lives of many people. This language is often used when thinking in Mission Statements in regard to our clients/ customers/ ...
What do you do when your Retail Leaders Fail? Often Nothing or very little according to our research. We analysed the Audited Financial Statements from 2016 to 2019 for 4 of our largest Fashion Public ...
Going into 2019, omnichannel retailing is becoming table stakes for eCommerce and traditional bricks and mortar alike. I want to breakdown one of the pioneers in a multi-channel approach to customer relationships. That pioneer is ...
The involvement of employees in problem-solving and decision-making are more likely to innovate and deliver changes aligned to business strategy. Two important conditions are needed to drive innovation and strategy execution by employees: 1) Trust: freedom for ...
In my study of Rhythm, and how to achieve it from leadership or team perspective, I have found the concept of flow to be an important cornerstone of this. When asked about this mystical idea ...
Super Stars are easy to fall in love with, no matter how difficult or prickly they may be. The Brazilian Soccer Player, Ronaldinho, was the best in the world. Yet he had his own rules ...
We all know how tough it is in retail at the moment – you may well ask, when is it going to get easier? Unfortunately, we all know it won’t! Online competition will only get ...
As the retail landscape becomes more competitive, the task of effectively engaging with customers is harder than ever. A popular marketing tool for retailers has long been SMS for its cost-effectiveness and its ability to ...
Innovations in business operations, customer service, and artificial intelligence are paving the way to immensely improve the retail industry from the inside out. Traditional methods are fading away and being replaced with more seamless approaches ...
Another year is at its end and as it is time for festivities, retailers are set on a strong foot for the better. To make sure that business keeps growing, it is always advisable to ...
The Australian retail scene is shifting/changing in 2019. If you want to stay ahead of the curve, here are 6 digital marketing trends you need to know about. If you’re one of the 49% of ...
Subscribe to get access over full content Subscribe By Professor Jonathan Elms From #NR19 Day Three New Retail Stream
E-commerce is getting to be quite a crowded space across Asia-Pacific. It’s identified in a UN ESCAP report as the fastest growing region in the global e-commerce marketplace, contributing 4.5 percent of the overall GDP. ...
Mystery shopping is an invaluable tool that businesses can use to measure the quality of service in their stores, staff performance levels, compliance to rules and regulations or simply just to acquire specific information about ...
What do you think makes a person successful in sales? Most people I speak to will say, it is the person’s ability to engage with customers and bring them on the journey of exploring their ...
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Subscribe to get access over full content Subscribe By David Thomas From #NR19 Day Three
Quite a few traditional or legacy retailers are struggling to change and adapt to “New Retail” processes and structures. Ask anyone to define “New or Digital Retail” and there are umpteen interpretations and definitions, no ...
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