Day 1 of New Retail ’19 delved into delivering seamless customer experience across online and physical channels. New Retail is about a blurring of boundaries and a transformative phase of retail – customer may be king, but how can you deliver on their experiences?

Our retailers learned:

• 1.Why physical retail isn’t dead
• 2.Best practice marketplace strategy
• 3.Delivering data-enabled decision making
• 4.How to leverage Design Thinking and Agile

The final day of New Retail ’19 was all about the China retail opportunity – developing a strategy to enhance the market in both Australia and in China. The focus on growth and understanding the Chinese consumer was strong throughout the day which delved into:

• 1.Learning about the opportunity of the Chinese retail market
• 2.Harnessing the power of KOL’s for your business
• 3.Understanding the Chinese ecosystem Macro-trends impacting the Australian retail industry and how to prepare
• 4.Optimising your China strategy and who to partner with for success